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Position: Public Safety Systems Specialist
Municipality:City of New Britain
Close Date:10/22/2021

Examination No 1428                                                                            September 21, 2021



An Open Competitive Examination



Job Title:                                 PUBLIC SAFETY SYSTEMS SPECIALIST

                                                Salary:  $1,240.82 to $1,430.23 weekly 4 steps

Represented by:                     Local 1303-332  AFSCME, Council 4, AFL-CIO 

Direct Reports (Y/N):             N                                                              

Department:                           Public Safety Telecommunications Center

Closing Date:                          Friday, October 22, 2021 at 4:00 pm





Under direction of the Public Safety Telecommunications (PSTC) Manager, the Public Safety Systems Specialist develops, manages, and supports the departmentís voice and data communications infrastructure, including the planning and implementation for growth and service of voice and data communications. Undertakes the development of new communications systems and programs as well as the modification and enhancement of existing systems to meet user needs; Plans and coordinates the installation of telephone, data communications lines, and related services; consults with user departments, recommends priorities and data communications equipment requests; assists departments on all aspects of telecommunications service emphasizing proper network, telephone, radio and wireless usage; provides long-range system planning for the departmentís telecommunications needs. Provides both hardware and software service and support for Telecommunications equipment including; computer workstations, network servers, radio equipment, and telephones; assists the PSTC Manager in the selection and installation of new equipment for the Public Safety departments.  Maintains inventory lists and data sheets on the computers in the department.



  • Supports and maintains the core network and all components supporting The Public Safety Telecommunication Center, Police Department, and Fire Department, other locations associated with Public Safety, data centers and services.
  • Maintains timely on-site support for help-desk of both phone support and on-site service for users of the Public Safety Telecommunications, Police Departments, Fire Departments, and other locations associated with Public Safety.
  • Develops implements and oversees policies and procedures to ensure consistent network services, uptime, regulatory compliance and data protection.
  • Provides capacity planning, performance analysis, and develops data disaster recovery plans for the network environment.
  • Provides long-range system planning for the departmentís telecommunications needs.
  • Assists the PSTC Manager in the selection and installation of new equipment for the Public Safety departments. 
  • Works with telecommunications company representatives and vendors on development of effective and economic telecommunications systems for the department.
  • Meets with consultants and contractors to assure adherence to telecommunications requirements.
  • Maintains electronic inventory lists and data sheets on all hardware and software resources.
  • Subject to during off duty hours to remedy critical problems and situations.
  • May be required to carry a wireless communications device.
  • Performs related duties and responsibilities as required.


NOTE:   The above tasks and responsibilities are illustrative only.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.




Experience with routing, switching and firewall on Cisco hardware platforms. Ability to diagnose and repair hardware and software issues which could arise.  Knowledge of principles, practices, terminology and trends in telecommunications usage as applied to governmental organizations.  Experienced in Servers, virtualization of Windows 2019, 2016, 2012 R2, and 2012 Servers. Knowledge of telecommunications equipment and services, such as radio systems, local area networks, wide area networks, modems, and cabling schemes. Knowledge of network design.

Experience preferred with knowledge of Disaster recovery and business resumption planning and wireless networks and security.  Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions. Ability to operate assigned equipment. Ability to make sound decisions in a manner consistent with the essential job functions. Ability to work independently, exercising discretion, and judgment. Ability to handle confidential information professionally. Consistent willingness to recognize, learn and adapt to technological change.




Training and experience equivalent to graduation from college with specialization in telecommunications, networking, information systems or related field. Three years of increasingly responsible experience in telecommunications services and systems at least one of which must be with a public safety organization. Must exhibit a high degree of personal integrity and good moral character as demonstrated by an absence of criminal history and incidents. Must possess and continue to maintain a valid Connecticut Driver's License. Must maintain COLLECT/NCIC and other applicable certifications necessary for working in a public safety environment.



PROBATIONARY PERIOD: The probationary period for this position shall be twelve (12) months.





COMPONENTS                        WEIGHTS             WEIGHTS              WEIGHTS


Experience & Training                 100%         or                                         20%

Oral                                          ______                       100%         or         80%

                                                    100%                       100%                    100%       




PASSING GRADE: The minimum passing grade is 70%. In the written examination phase only, the passing grade will be established utilizing the flexible passing point system. In no event will this passing point be set at less than 60% of raw score.


DURATION OF OPEN COMPETITIVE EMPLOYMENT LIST:  A certified employment list shall be in effect for one year from the date of its establishment by the Civil Service Commission. Subsequent to the initial certification of the employment list, no sooner than 10 months and no later than 11 months and 29 days from date of initial certification, the Commission may, upon the showing and finding of exigent or extenuating circumstances, extend the duration of the list when it is deemed to be in the best interest of the City.  The City, or any individual, may request that consideration of extension be placed on the Civil Service regular meeting agenda by notifying the Personnel Director no later than one calendar week prior to the monthly meeting.  The maximum period of time that a list shall remain in effect is two years from date of initial certification.


RULE OF FIVE PLUS THREE: When a vacancy exists for this position, the Appointing Authority is sent the first five names in rank on the certified Employment list plus the next three highest City residents. All may be considered equally for the one job vacancy.


PHYSICAL EXAMINATION: Prior to beginning work, the successful candidate must complete and qualify on a City medical examination.


REASONABLE ACCOMMODATION IN TESTING: All requests for reasonable accommodations in the testing process must be made in writing, no later than the closing date for applications. Documentation of the disability for which the accommodation is being requested, and what specific accommodation is being requested, must be received no later than two (2) weeks after the closing deadline for applications. The candidateís failure to provide documentation which satisfies the Cityís requirements by the timetable above will result in an inability to provide an accommodation in the testing process. However, the candidate who meets the minimum qualifications for the position would still be eligible to complete with all other candidates in the standard testing process.



Works in office setting subject to continuous interruptions and background noises.

Ability to lift up to fifty (50) pounds.  Strength and agility to climb ladders and maneuver in crawl spaces to run wires and cables. Ability to sit at a desk or stand and work continuously for extended periods of time. Exposure to video display terminals on a daily basis.  Ability to operate equipment requiring eye and hand coordination and mechanical aptitude.  Ability to move throughout City buildings and sites.  Ability to get into and out of an automobile.  Ability to see color, adjust focus, and use close vision.  Ability to attend to task/function for more than 60 minutes at a time.


SPECIAL REQUIREMENT FOR CITY OF NEW BRITAIN RESIDENTS: Proof of domicile shall be filed at the time of filing the application.  (Please see form attached).  Applications must be on file with the Civil Service Commission/Personnel, Room 409, City Hall, no later than Friday, October 22, 2021 at 4:00 pm.   Application forms may be obtained online at www.NewBritainCt.gov or at the office of the Civil Service Commission/Personnel, Room 409, City Hall, 27 West Main Street, New Britain, CT  06051. Tel. (860) 826-3404. 


An EOE/AA/Equal Access Employer

We are an Equal Opportunity Employer.

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